How it works
- After you purchase your analysis, we will you send you a hair collection packet.
- You’ll put the hair you collect in the bag provided and drop the pre-addressed, pre-stamped envelope in the mail. We’ll send you an email when we’ve received your hair.
- After your analysis is complete, we’ll send your Hair Bio to the email address you provided.
How to collect the hair for analysis
- You will need to provide approximately 20 – 40 strands of hair. If your hair is long, 20 strands should be fine. If your hair is short, aim for 40 strands.
- The hairs should be clean of product so, ideally, you will collect hair after cleansing (shampooing) but before conditioning. (If needed you can wash the hairs you collect by swirling them around in a cup with gentle cleansing shampoo and water.)
- Then you’ll place the dry hair in the bag. If possible, gently wrap the hair strands around the paper provided in the bag.
How to get your Hair Bio
- You will receive an email with your Hair Bio as a PDF file. We’ll also send tips on products and hair care techniques for your specific hair type.
- If you would like image files of your hair photos, just send us an email letting us know after you get your results.
Do I need to live in the United States or Canada to purchase an analysis?
No, we accept orders from all over the world! Although the process for getting your hair is a little different since we only mail hair collection packets to those in the USA and Canada. After you order, just send us an email ([email protected]) letting us know your name and order number and we’ll give you the address to which you can send your hair directly.
How long does my hair need to be for the analysis?
We can do a thorough analysis on hair that is at least five inches long. If your hair is shorter, we can still take a good look but we may not be able to provide as much information as we usually do.
How long will it take for me to receive my Hair Bio?
Once you purchase, you should receive a packet in the mail in about a week. After you send us your hair we will email you your Hair Bio within four weeks. (Feel free to start collecting hair as soon as you purchase so that when you get your hair collection packet you will be able to send it to us quickly.)
Can I buy an analysis as a gift?
Of course! (If you want to buy one for yourself as well, send us a note and we might be able to send you a discount for buying two!) You can choose to enter your mailing address and then physically give the hair collection packet to them which they will mail to us OR you can list the mailing address for the person who is receiving (this awesome) gift and we will mail the packet directly to them.
Do you have a promotion for hairstylists or bloggers?
Just reach out to us with your blog/instagram/website. We’ll send you discount code for yourself and we might be able to work something out for your customers/followers/readers, depending on demand.
What do you do with my hair after it is analyzed?
We’ll hold on to it for 30 days from when we email you your Hair Bio, in case you have a question and we need to go back and look at it. After that, we will dispose of it without any identifying information associated with it.